Frequently asked questions

What do you sell on the Abdul Samad Al Qurashi Company website?

• https://om.abdulsamadalqurashi.com/ is the e-commerce website of Abdul Samad Al Qurashi Oman Company, which provides a variety of options for buyers, enabling them to conclude commercial deals through a safe electronic environment to purchase and choose from a large group of perfumes, oud, incense, and amber. , musk, Taif rose, bed and room fresheners, personal care products and others.

Do you have any stores and where?

• Yes, we have more than 200 branches inside and outside the Kingdom of Saudi Arabia. Please check the location service for more information.

How can I purchase through this website?

• This is very easy, as you can simply visit the site, browse it, then choose whatever products you want from the displayed products, as well as choose the payment method that suits your needs. After purchasing the product, it will be delivered to your address through our delivery service partners.

I purchased a product and received a confirmation email. What should I do about it?

• Congratulations on your purchase through our website! You do not have to respond unless you have been contacted by our customer service team or specifically asked to do so, this is only to confirm your order and ensure you are able to track it.

What about the payment methods available at https://om.abdulsamadalqurashi.com/?

• Upon receipt, immediately after verifying the attached invoice.
• Via electronic payment, through Mada card, Visa or MasterCard.

When will I receive my order?

• After confirming your purchase, your order will be delivered directly to your address within a maximum of five working days. One of the delivery company's representatives will contact you to agree on a delivery date for the order. Please respond to these calls and be present at the previously agreed upon place and time to avoid any delay in delivering the order.

I haven't received my order yet, why?

• Delay in delivery may occur for several reasons, such as a sudden change in the delivery schedule, especially during the period of special offers, sales, and official holidays. This delay could also be caused by the buyer, such as not responding to our calls or even not being present at the location and time specified for delivery. To follow the stages of shipping the item, please check your “bill of lading” by entering our website. For further inquiries, contact us as we are always here to serve you.

Do you have express delivery service?

• This service is currently available in some areas and we are working to increase coverage of all areas with this service.

What if my product is lost?

• There is no need to worry, as the item is not considered received unless we obtain your signature on the receipt note. Whatever the reason, you will receive a full refund or a replacement for the missing product.

What if I receive a different product than what I purchased?

• In this case, contact us directly and the product will be replaced immediately.

If I change my mind, can I return the item I purchased?

• Of course, we understand that sometimes you refuse to purchase a specific product. Therefore, if you have not received what you ordered yet, you can cancel it and you will get back what you paid if you used electronic payment methods, but this may require some time to be added to your bank account.
• If you want to return an item that you have already received, you can do so within a period of 7 days from the date of placing the order, provided that its original packaging and condition are maintained as you received it.
• In all cases, contact us to return the item or refund the money paid.

Will the full amount paid for the returned item be refunded?

• Shipping and/or bank fees will be deducted if payment is made by bank card.
• If the item is different from what was announced in terms of specifications and performance, or has any defect, then you will be exempted from paying the fees.

Can I exchange the item I purchased?

• Of course, but within a period of 7 days from the date of purchase. Therefore, you must contact us and fill out the replacement voucher for the replacement process to be approved.

What should I do if there is any defect in the product I purchased?

• All the goods offered have undergone quality control processes so that any defect is excluded, but if you notice the opposite, contact us to serve you.

I filed a complaint but nothing happened after that. Why?

• We apologize for the delay, but there is no need to worry, as every complaint registered with us remains pending until the appropriate solutions are found. You will definitely be contacted soon.

Can I edit my account details and/or address, name and password?

• Of course, all you have to do is log in to your account and make the modifications you want.

I forgot my account password, what can I do about it?

There are two ways to recover your password:

• You can click on the phrase “I forgot my password” on the login page on the website https://om.abdulsamadalqurashi.com/ and enter the email address that was registered and you will receive special instructions to change the password.
• Contact us to help you reset your password.

Can I request any support or interactive activity on https://om.abdulsamadalqurashi.com/?

• Of course, we are always here to serve you better, please contact us .